Our product is a one-stop-shop designed for contact centres between 5 and 100 agents that offers a cost-effective way of delivering excellent customer experience. It blends a set of comprehensive features with the simplicity, ease of use, affordability and (most importantly) the agility that SME’s demand.
Our solution is designed to meet the price point, feature-requirements and flexibility demanded by SMEs. Features and benefits can be tailored for the specific requirement of the end clients, including the sample below.
For those wanting a quick deployment, our “Contact-centre in a Box” configuration make it easy and fast.
Take control of calls by managing contacts and numbers directly or via a CRM, while setting business rules.
Fully craft your journeys: Add entry triggers, exit to other IVR configs, set up voicemail, carry out post call actions and more besides.
Use voice-recognition technology to provide a voice-activated experience for customers through the IVR journey.
Initiate calls automatically using a range of triggers from emails, API integrations and defined-lists such as outbound dialler lists.
Add SMS, email, web RTC (or other channels) to build a single hub for contact. Build, integrate and transition at your own pace.
Our usage and cost reporting is in real time, so there is constant transparency, to give the ability to forecast.
The platform contains built in help, as well as coming with supportive content aimed at agents, supervisors & system administrators.
Reflecting the trends over the past two years, in which we have seen a huge growth in the application of Microsoft Teams alongside other UCaaS providers, our contact centre product integrates perfectly with both.