Our CC4SME product is a one stop shop designed for contact centres between 5 and 100 agents that offers a cost-effective way of delivering excellent customer experience. It blends a set of comprehensive features with the simplicity, ease of use, affordability and (most importantly) the agility that SME’s demand
Our solution is designed to meet the price point, feature-requirements and flexibility demanded by SMEs. Features and benefits can be tailired for the specific requirement of the end clients, including the sample below. (Also see the features we add in own telephony plans)
For those wanting a quick deployment, our “CC in a Box” configuration make it easy and fast
Take control of calls by manging contacts and numbers directly or via a CRM, while setting business rules
Fully craft your journeys: Add entry triggers, exit to other IVR configs, set up voicemail, carry out post call actions and more besides.
Use voice recognition technology to provide a voice-activated experience for customers through the IVR journey.
Add SMS, email, web RTC (or other channels) to build a single hub for contact. Build, integrate and transition at your own pace.
Our usage and cost reporting is in real time, so there is constant transparency, to given the ability to forecast.
The platform contains built in help, as well as coming with supportive content aimed at agents, supervisors & system administrators.