Professional services for custom requirements
TelXL have a long rich history of meeting specific and esoteric requirements of our customers for communications solutions. These have ranged from a secure, compliant payment solution through to an accessible portal for people with visual impairments. We can build, adapt, augment and integrate on our core technology to offer our resellers boundless opportunities for everything from overcoming stubborn problems through to business model innovation.
With our own team of developers and communication experts, we can help build the very best solution for meeting customer needs, by adapting the different parts of the communication solution to meet requirements, using our own solution, third party integrations or other specialist organisations
From WebRTC to email, SMS, chat or chatbots, add and integrate channels to meet customers’ diverse contact needs.
Integrate our external-facing communication solutions with Teams or other internal-facing UCaaS solutions, via one seamless UI.
Itegrate comms with CRM or other databases to capture and maintain up-to-date data and support service delivery or decision-making.
Deploy AI applications such as transcription, chatbots or translation services to reduce costs and provide faster customer response.
Use communications data to trigger actions, such as completing forms or raising tickets, to reduce effort and cost.
Add modules to bolster security and reduce the probability of fraud.
Adapt communications channels and characteristics to make them more accessible to all parts of the community.
Build novel insight through real time call traffic data, and adding, for instance, post call surveys or sentiment analysis.
Our approach is naturally to work collaboratively with our partners when there is a need for bespoke development.
We recognise that our resellers run quite different types of business, not only in terms of scale, but focus and strategy. Therefore, as well as providing flexible solutions, we also are happy to discuss different commercial models with our products.