TelXL's products and services



As a reseller of telecommunications services, you will no doubt have seen other service provider's product ranges. Every telco offers the same basic services such as NTS (simple translation) and most offer some kind of online call statistics.

TelXL offers these basic services, but then builds on them to offer a whole range of powerful solutions. This page offers a broad overview of these services, with links to the pages which describe them in detail.

Call Routing and IVR


  • Number ranges:
    • TelXL has a broad range of geographic and non-geographic numbers, personal numbers and premium rate numbers. Read this page to learn about what we have to offer and how it is significant to your business.

  • Call routing products:
    • We offer the most basic call forwarding services through to out-of-the-box self-service products that route calls based on time of day, menu options and attempt multiple destinations with voicemail, email and SMS notifications.

  • Operator/agent based routing:
    • For call centre, multi-site and remote home worker situations, we have services which can queue callers and route calls to agents based on your chosen options. These services are designed to be able to handle high call volumes and built to five nines service availability, allowing you to manage campaigns distributed across a number of sites. A range of features exist to allow you to track operator log-in time, to view the queue of callers and the status of the operators, all in real-time, as well as software for the operators to run on their PCs to access call scripts and data capture.

  • Bespoke IVR:
    • Our more advanced services allow you, the reseller, to configure your own IVR solutions using our web site to meet your customers' exact needs using dozens of building blocks including menus, messages, queues, time switches, Region Mapping, credit card processing and many others.

  • Call recording:
    • Call recording can be set up at the touch of a button on any of our services. Click on the link to read about the huge number of possibilities we offer.

    Online configuration, billing and reporting


  • Self-service provisioning and configuration:
    • As a reseller, you can set up customer accounts and new services at any time on our web site. You can allocate numbers, create and configure services and test them yourself, ready to present to your customer. Take a look at the details on this page to find out how this benefits you.

  • Call reporting and statistics:
    • Online call logs are commonplace these days, but we provide more detail in real-time than any other telco. Click on the link to find out how our reporting systems are so powerful and informative.

  • Reseller and customer billing and tariffing:
    • We don't just work out your bill in real time, but our billing system can also calculate apportionments for your resellers (if any) and the customers. We can apply rentals, setup charges and (unlike many telcos) provide a totally transparent and accountable billing system. Find out more on this page.

  • Automated statements and invoices.
    • If you want, we can go further than just calculate the totals and automatically create invoices for you and your resellers to use, reducing the work load involved in running your business.

    Desktop and 3rd party integration


  • Intelligent data-aware IVR:
    • Our standard product range includes options to collect data from callers, store this data and make it available to download from our web site in CSV and Excel format along with call details.

  • Real-time interaction with remote systems:
    • Our systems can be configured to start phone calls at the request of a remote system, using HTTP requests, emails, SMSs or bespoke links between the systems. The resulting data can be sent back as soon as the call ends by the same methods. Using standard XML and CSV data formats, this allows us to easily interoperate with virtually any external system.

  • Desktop software add-ons:
    • Read all about the software we can offer that bring live call information directly to your desktop PC, laptop or mobile device.

    Infrastructure and reseller support


  • Licensed UK telco.
    • We are an independent UK telco with our own infrastructure and interconnect agreements with BT and other providers, meaning that we are not dependant on any single organisation for our network to work. We can host other "virtual" telcos with their own number ranges on our network if required.

  • De-centralised network.
    • Our network services are based on three sites across the UK (Birmingham, London, and Manchester) and one in Dublin, connecting to seven different telecoms providers and another six Internet service providers, allowing us to provide continuous service as your customers expect. Every aspect of our network is monitored, with engineers answerable to faults 24 hours a day.

  • Reseller support and training.
    • We don't deal with your end users unless specifically requested otherwise, but train and support you to use our services to fulfil your customer requirements. You'll find our staff well trained, friendly and ready to deal with telecoms industry professionals at your own level.

  • Your customers only see your company branding.
    • While your resellers and customers need to use our web site to access these features, they never need to know we exist. We present our web site using your company branding, logos, styles and colours. This makes our full product range into an extension to your existing company web site.